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After participating in a retrospective session team members may be asked to respond to a short, anonymous assessment regarding their facilitator's abilities to facilitate and the overall retrospective session.

We believe feedback is a gift and is very valuable in helping facilitators understand their strengths and areas of improvement. This information can be used to determine whether facilitators need additional support and training or to acknowledge the facilitators that are rock stars. Facilitators can review their own results to better prepare for future retrospectives. We recommend creating a Community of Practice for facilitators to share best practices and use the feedback from this dashboard to help determine what is working well.  

The facilitator assessment consists of these questions:

1. On a scale from 1-10, how likely are you to recommend this facilitator to facilitate future retrospectives?
2. On a scale from 1-10, please rate the value you received from this retrospective. Please consider the value of the data analyzed, the conversations, and your action plan for growth.
3. Feedback is a gift. Kindly share what your facilitator did well.
4. What do you think your facilitator can improve or do differently next time?
5. Final comments and observations about the session.

Finding Facilitator Assessment Results

Click on the Facilitator Dashboard tab in the navigation. 

Once you are on the Facilitator Dashboard, you can view the results of Facilitator assessments in various ways. If you're a Facilitator, you will only see the results from assessments for your retrospective sessions. If you're a Company Admin, you will see the results for all retrospectives for each certified facilitator assigned to your company. 

As a Company Admin, you can sort the results using the Facilitator Avg or Retrospective Avg columns to see how your Facilitators are doing. You could also sort the results using the No of Assessments column to see which Facilitator has done the most or the fewest retrospectives. 

To drill down into an individual Facilitator's results, click the expand/collapse arrow on the left side of the screen for each facilitator. Learn more about the data in each column in our Understanding the Facilitator Dashboard article. 

We have put together a few suggestions for helping facilitators who need improvement continue successfully in their roles. Learn more in our Taking Action article. 

Individual Facilitator Results

To view the results for a facilitator and a specific assessment, click on the Assessment Name under the facilitator. If you are a Company Admin, you will first need to click the expand/collapse arrow on the left side of the screen for that specific facilitator and then click on the assessment name link. Remember, all answers are anonymous.

You will be taken to the Facilitator Review screen.

The bar chart will show you each respondent's NPS score for the facilitator in blue and the value received from the retrospective session in orange. You can click on the descriptions below the bar chart to show/hide that information. 

The Facilitator Rating and Retrospective Rating will be displayed to the right of the bar chart. The Facilitator Rating is the average of each individual rating received for the facilitator's ability to facilitate given by team members. The Retrospective Rating is the average of each individual rating received for that retrospective session given by team members. You can export these results to PDF by using the PDF icon in the upper right-hand corner. 

Below the chart image, you will see the assessment questions and the individual answers team members provided. Here is a sample of what you will see:

Learn how to use these results in our Taking Action article.