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How do I unlock or reopen a survey?

Company Admins and Company Feature Admins can now unlock or reopen completed team or individual surveys from the Edit Assessment page. This is sometimes necessary when a participant submits their survey but then needs to edit their answers after submitting.

Important: This feature is only available for Company Admins and Company Feature Admins.
Info: If you reopen a participant's survey, you may need to push out the assessments end date so that the participant can access their survey. The assessments' end date dictates whether access to the survey questions can be granted, or not.

To reopen a survey:

  •  From the Team's Assessment Dashboard, hover over the radar for the assessment the individual was a part of and click the pencil icon to edit.
  • Scroll down to the Team Members section and click the unlock icon to the right in the row for the individual whose survey needs to be reopened.


  •  You will receive a pop up asking for confirmation. Click Yes and the participant's survey will open.


  • The word Completed will change to an envelope icon, link icon and delete icon.


  • The participant can use their original survey link to assess their survey, or you can click the envelope icon to send the link to them again.
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