How do I unlock or reopen a survey?
Company Admins and Company Feature Admins can now unlock or reopen completed team or individual surveys from the Edit Assessment page. This is sometimes necessary when a participant submits their survey but then needs to edit their answers after submitting.
To reopen a survey:
- From the Team's Assessment Dashboard, hover over the radar for the assessment the individual was a part of and click the pencil icon to edit.
- Scroll down to the Team Members section and click the unlock icon to the right in the row for the individual whose survey needs to be reopened.
- You will receive a pop up asking for confirmation. Click Yes and the participant's survey will open.
- The word Completed will change to an envelope icon, link icon and delete icon.
- The participant can use their original survey link to assess their survey, or you can click the envelope icon to send the link to them again.